FAQ

Like this, loo-min-ee-us. We sell watches that brighten your day.

You can email us at info@luminius.com.au, where our customer service team will be happy to help you with whatever you need.

No. We serve the Australian market exclusively.

We accept all major credit cards (VISA, Mastercard, AMEX), ShopPay and PayPal payments.

We are based in NSW, Australia.

Yes we do. Contact us to learn more.

As we aim to process orders as fast as possible, you must request any changes or cancellations within 6 hours of ordering. All requests after this time will be denied. However, your order can be returned for a full refund after it is received.

We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends. if you have requested custom engraving then please allow extra time for your order to be processed during holidays and sale seasons.

We aim to deliver within 14 days. During peak periods or when we are customising single orders, delivery can take 3-5 additional business days.

For more information, head over to our shipping page.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request.

Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

For further information, read our refund policy.

Please contact us if you have received a product that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

We ship from Australia and Hong Kong. Our logistics partner for orders coming in from our overseas warehouse is Yuntrack and is based in the Netherlands.

Our watchmakers use only 100% natural wood and refrain from using toxic chemicals to either treat or protect the wood.

Our watches feature stainless steel (304) clasps for those who may have nickel allergies.

With proper care, your wood watch can be worn for many years to come. The biggest enemy of wood is sudden changes in temperature and humidity. This means if you leave your watch in a car on a hot sunny day, the high temperature has the ability to swell the wood and cause it to crack.

It is the same with leaving it in the car on a particularly cold day or night; the cold will shrink the wood, putting pressure against the glass and pins and could cause breakage at those points.

Humidity control is also important. Too much and the wood will absorb the water and swell; too little and it will dry out the wood and shrink. Swelling and shrinking increase the possibility of cracking at the time and in the future.

So, when you are not wearing your watch, be sure that it is inside, and also protected in either its original packaging or in a watch or jewellery box to protect it from an overly wet or dry environment.

The best thing you can do for your watch's wood is to ensure it is properly conditioned, protecting the wood from the elements. We recommend Tung Oil or Lemon oil, both of which can be found at hardware stores or online.

Using a soft cloth, pour 1 teaspoon of your chosen oil onto the cloth and then use the cloth over the surface of the wood, buffing slightly.

This will aid in keeping your watch clean and conditioned and will increase the lustre.

Yes. We have included a band adjustment tool and instructions to size the band to your level of comfort. If you are not confident to do this yourself, we suggest you take your wooden watch to your preferred jeweller or watch repair shop. They will be able to resize it for you in a couple of minutes.

To start, take a look at the instruction card provided. Wind the watch at least 15-20 times prior to wearing it. After the initial winding, your daily activity should be sufficient to keep the watch wound if worn daily for at least 8 hours. Lack of sufficient movement or inconsistent wearing of the watch may require additional manual winding.

That's not a problem; your Kinetic watch is also a mechanical watch, and you can wind it up yourself. If your watch is becomes consistently fast or slow regardless of proper winding and wearing, we recommend taking your watch to a reputable jeweller or watch repair store and having them service the watch, which should include cleaning, oiling, and regulating the movement.

Your wooden watch will usually be rated at a minimum of 3Bar (30 metres) water resistance and will have no trouble handling ordinary wear in daily life.

However, for the integrity of the movement and the wood itself, avoid full immersion in water. Excessive moisture exposure can result in diminished flexibility in the bands' wood links. If this occurs, allow the watch to dry for 1 to 2 days to allow the wood links to dry and return to their natural size.

You may eventually need to replace your battery for Luminius wood watches that use quartz movement. Out team will gladly replace your battery for you. Contact us, and we will get back to you with the costs and timeline associated with replacing your battery. water resistance and will have no trouble handling ordinary wear in daily life.

You can also visit any reputable jeweller or watch repair shop and have the battery replaced. Given the risks associated with small cell batteries to children, we do not suggest that you attempt to change the battery yourself.

For Non-Date Models

Step 1: Pull out the crown. Turn the crown to move the hands forward (clockwise) to set the time. Set the minute hand approximately 5 minutes ahead of the desired minute marker, and then turn back to the same marker.

Step 2: Push the crown back to the “IN” position.

For Date Models

Step 1: When The Second hand reaches the 60th-second mark, pull the crown to the “OUT” position.

Step 2: Turn the crown to move the hands forward (clockwise) until you see the date (for date only) or both day and date change (Midnight).

Step 3: For AM time, continue to move the hands forward until the minute hand is approximately 5 minutes ahead of the desired minute marker; then turn back to the same minute marker. For PM time first advance the hands past 12 o’clock midday, then set the time.

Step 4: When the time standard that you are using reaches the 60th second, push the crown to the “IN” position

NOTE: The date will change automatically at approximately midnight. The watch calendar uses a 31-day cycle. Therefore, at the end of any month with less than 31 days, the date must be advanced manually to “1” (See Step 5)

Step 5: For normal date or date displays, pull the crown to the “intermediate” position (one “click”). Turn the crown one way until the correct date appears. Push the crown in.

NOTE: The calendar should not be changed manually between 9:00 p.m. and 6:00 a.m. This could cause an incorrect display, which must be corrected later.